FAQs
FAQ Topics
General
liteAPI allows programmatic access to the Hotel content and the booking engine to build travel solutions and applications. The goal of the liteAPI is to facilitate a wide range of uses, from super-apps, fintech, to loyalty points and more.
You may benefit from using the liteAPI if you match one of these profiles:
– As a developer, you provide solutions to clients who are interested in launching hotel products.
– You manage an existing product and look to horizontally grow and monetize the users with hotel booking features within your application or product.
Like many organizations, we hope to encourage innovation through collaboration. liteAPI is based on the Open API based specifications which makes it easy for any developer to build an application. No prior domain expertise in the travel industry is needed.
Looking to see what changed in V3, or how to migrate? – please refer to the migration documentation
Broadly we have segmented the liteAPI into 5 groups.
– Search and Availability
– Booking
– Booking Management
– Static content
– Guest Management
For more information regarding individual groups – please refer to the API – documentation page
To sign up and gain access to the liteAPI, you can follow these steps:
– Sign up for an account. The sign-up process usually involves providing your basic information, such as your name, email address, and a password.
– Once you have signed up and logged into your account, you can navigate to the Profile settings on the dashboard. In the Profile settings, you will find the Sandbox key. This key is used to access the Sandbox environment and make API calls for testing and development purposes.
– With the Sandbox key in hand, you can now integrate the liteAPI into your application and start making API calls in the Sandbox environment. This allows you to test and fine-tune your integration before moving to the Production environment.
– After successfully integrating and testing your application with the liteAPI in the Sandbox environment, you can proceed to the Production level. To access the Production key, you will need to add a valid credit card to your account. This is typically done by navigating to the Payment Methods page on the dashboard and following the instructions to add and verify your credit card..
– Once your credit card information is verified, you will be able to access the Production key. This key is used to make API calls in the Production environment, where live data and actual transactions are processed.
With the Sandbox key, you can integrate the liteAPI into your application and start making API calls in the Sandbox environment. This allows you to test and fine-tune your integration before moving to the Production environment. Developer SDK for different platforms are also available for even faster integrations
The liteAPI provides two environments: Sandbox and Production. API access keys for both environments are available in the dashboard.
To get started with the liteAPI, you can follow these steps:
– Integration in the Sandbox environment: Begin by integrating the liteAPI into your application using the Sandbox API key. You can find the Sandbox API key within the dashboard. This key allows you to make API calls and test your integration in a simulated environment.
– Successful integration: Once you have successfully integrated the liteAPI in the Sandbox environment and thoroughly tested your application, ensuring everything is working as expected, you can proceed to the next step.
– Adding a valid credit card: To gain access to the Production API key for live environment usage, you need to add a valid credit card to your account. This step is usually done through the dashboard, where you can navigate to the appropriate section for adding payment information.
– Accessing the Production API key: After you have added a valid credit card and it has been verified, you will be able to access the Production API key. This key is used when you are ready to transition your application from the Sandbox environment to the live Production environment, where actual transactions and real data are processed.”
Use the Sandbox key with the API and SDK to develop, build and test your application. You should use SandBox key to:
– Test the API and gauge technical complexity
– Scope resources to build your app
– Project return on investment
– Share prototypes with stakeholders to secure resources
Sandbox keys have a rate limit of 5 requests per second. Production keys have a rate limit of 27,000 requests per minute. If you need a higher rate limit, contact us about custom rate limits.
You can use the intercom widget in the bottom right of the page to contact our team.
A lot of questions can also be answered through our developer community channel on Discord. Click to join our Lite API discord community
Supported payment methods are credit cards and wallets. We plan to add additional modes of payments in the near future.
Production API key is required to make a booking. A valid credit card in the dashboard and fund the wallet with the credit card on file.
A wallet is a secure digital storage system that allows you to store, manage, and transfer currency for use with the liteAPI to make live bookings
Wallet can be funded with the credit card on file. The option to fund the wallet is available in the dashboard
Invoices are generated on a daily basis and is depended on the number of excess requests for the day, a managed content fee per booking and the total number of bookings for the day
Payment is automatically deducted from the wallet, the same day an invoice is generated. If there are not enough funds in the wallet, the remaining charge is applied on the credit card on file
In this scenario, first the funds in the wallet will be used and the remaining balance will be charged to the credit card on file
In this scenario, the invoice will be charged on the the credit card that is on file.
During the booking step of the API a valid credit card information needs to be sent in the request of the API to make a successful booking
A transaction fee of 2.9% or 3.9% is added to the total amount while making a booking. The fee is based on the currency and the type of credit card – local or international
Depending on the cancellation policy, the appropriate refund amount will be credited back to the credit card that was used for booking, immediately upon booking cancellation.
If an additional card is available in the dashboard, it will serve as a backup option. In case the primary card fails or is not usable for any reason, the backup card can be used for transactions and payments. This ensures continuity of service and prevents any disruptions.
However, if there is no backup card available, and the primary card becomes invalid or inaccessible, the production API key will be disabled. As a result, no API requests will be accepted or processed until a valid credit card is added back to the system.
This mechanism is put in place to ensure the security and financial integrity of the system. By disabling the API key when there is no valid credit card, it helps prevent unauthorized or unpaid usage of the system’s services. Once a valid credit card is added, the API key can be re-enabled, allowing API requests to be made again
The currency API returns all supported currency codes along with the list of supported countries that the currency applies to. For more information refer to the API documentation
The payment gateway is dependent on the currency and country code combination. Appropriate payment gateway will be automatically used. Please contact us if you require more information here by submitting a support request
For details on canceling a booking visit our canceling a booking
Hotel content can be retrieved with the Static Content group of APIs. Hotels are identified by a unique identifier – hotelID. These identifiers can be searched by city, country or using geo-coordinates (latitude/longitude).
The response includes all the information regarding the hotel including the name, description, address, currencies supported and the images.
Yes, the hotel images are part of the API response body of the Hotel Details API. For more information refer to https://docs.liteAPI.travel/reference/get_data-hotel
Currently the only language supported is english. We plan to support all major languages in the near future.
The dashboard for the liteAPI includes a dedicated section for developers. Within this section, you can find valuable analytics that provide insights into the usage of the APIs and webhooks. Some of the analytics typically available in this section are:
-Error rates: The dashboard provides information on the rate of errors encountered during API calls or webhook interactions. Error rates help you identify and address issues that may arise during the integration or usage of the liteAPI.
-Response times: The dashboard also displays response times for API calls and webhooks. This data gives you an overview of how quickly the liteAPI is able to respond to requests made by your application. Monitoring response times helps ensure optimal performance and identify any latency issues.
These analytics provide developers with important information about the performance and usage of the liteAPI and track the health of the integrations, identify any potential issues, and optimize the overall experience.
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